ITIL® 4 Foundation Certification Training

Become an ITIL Expert

Virtual class room | 2 Days

Course Price: $1,895

• Access to Industry Experts
• 18 PDU Credits
• 8 Training Modules
• Practice Exam

Skills you will learn

Key Concepts

Learn the importance of Lean and DevOps

ITIL framework

Discover the fundamentals of ITIL Framework

IT service management

Learn the usage of ITIL service management

Holistic Approach

Learn how to implement the holistic approach with 4 dimensions of service management

ITIL 4 Certified Professional
Potentially Earns

$92KMin $48K - Max $108K

  • IT executives
  • IT architects
  • Business operation managers
  • IT audit managers
  • IT planners and consultants
  • Database administrators
  • ITSM trainers
  • Service delivery professionals

Companies recruiting ITIL 4 Certified professionals:

About the Training

The ITIL Foundation certification training prepares you for the exam. You will learn the IT management in the modern service economy. The courseware sets your foundation with the fundamentals and advances with proven practices of ITSM and use cases of customer experience, value streams, digital transformation. The training focuses on project management approaches such as Lean, Agile and DevOps.

You will learn the operational model for creating and delivering tech products and services in ITIL 4 environment and understand the business, processes and role of IT teams.

  • You will be prepared for the ITIL 4 Foundation exam for acquiring the in-demand certification.
  • Discover the best IT approaches with the help of a comprehensive ITIL guideline.
  • Learn terminologies and concepts of ITIL 4 to ease your communication with IT professionals.
  • How to implement the best possible solution with service value chain.
  • Understand the significance of IT in business and process management.

Who should get ITIL® 4 Foundation certificate?

The ITIL Foundation bootcamp is Ideal for business managers, project managers, and every person who is involved in the IT service delivery

Who wish to develop fundamental understanding of the ITIL® 4 framework and its utility within an organization for enhancing the overall IT service management of an organization

You wish to stay updated about service improvement and contribute in the overall integration of IT services in the business

Credits Earned:

2 ITIL® Expert Credits
18 PDU Credits


To take this training,
no prerequisite is required.

Practice Certification Exam:

Attempt the Practice Exam
for free

Course Outline

Module 1: Key Concepts of Service Management
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
Module 2: Key Concepts of Value Creation
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility and Warranty
Module 3: Key Concepts of Service Relationships
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
Module 4: Seven Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate
Module 5: Four Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
Module 6: Components of the ITIL Service Value System
  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver and Support
Module 7: ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
Module 8: How Key ITIL Practices Fit within the Service Value Chain
  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Case Study: Joshua Success Story,
with ITIL 4 Certification

“It is not the customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you.” Patricia Fripp

ITIL has been considered the hallmark in IT Service Management. The set of standard practices was first published between 1989 and 1996. The latest iteration of the module, ITIL 4 came out in February 2019. It provides the foundations for the IT Service Management industry to come in line with the prevalent market trends and practices. With service support, operations can have a hard time surviving.
Having an ITIL 4 certification means that individuals can meet modern day service management compliance requirements. ITIL itself offers four levels of certification each of which come with their own privileges and benefits. There are exams and credits which allow individuals to rise through the four stages, i.e. Foundation, Intermediate, Expert and Master.

From the brink of being fired to Senior Manager
Prompt and efficient customer service is what distinguishes the great organizations from the normal ones. Joshua was an ITIL Version 2 certified professional and he was working as an Information Security Manager in a leading firm. He was responsible for looking after the security of the company’s hardware and software against threats and people with malicious intent.

Since his career prospects looked promising, he didn’t feel the need to upgrade his certification even after he realized that the IT infrastructure was changing, and cybercrimes were becoming a greater threat than ever before. He was confident that with the knowledge and experience he had, dealing with any situation would not be a problem for him. He couldn’t have been more wrong.

The issues began to arise in the last five years when the IT industry really began to change. Organizations began relying greatly on big data to make decisions and cybercriminals became incredibly active. Joshua’s department began to suffer because of high volumes of customer complaints and repeated glitches that the company’s services continued to suffer from.

The organization was losing a considerable amount of money and Joshua had begun to hear rumors about the management considering letting him go. He was discussing this dilemma with a friend who worked in the same industry over dinner one night. Here he learned about the latest upgrade to the ITIL platform, i.e. ITIL 4. His friend described how he himself had recently made the transition by acquiring the certification and how he was able to streamline the operations in his department.

Final word
Joshua took the ITIL 4 training from Wagner College and completed the ITIL 4 foundation module in May 2019. Over the course of his preparation, he began to learn about a wide range of set regulations and practices for IT service delivery. He learned about the new digital operating model which allowed both practicality and flexibility in the service industry. Using this newly gained knowledge he was able to bring substantial improvements to his faltering department. Now, he is on the course to become a Senior Manager within the next few months.


The course prepares you for success with ITIL 4 Foundation Certification. Students will receive a certificate of completion upon completing all modules.

Ready to make the commitment?

Frequently Asked Questions About Virtual Instructor-Led Courses

I can't connect to my class, what are my options?
The link to the class is available upon logging in to your dashboard. If you are unable to see it, please contact our support team at 1-855-800-8240 and they will be happy to provide you the direct link via email or the dial in number.
I can't make it to attend to class. Can I reschedule?
Yes, you can reschedule your class. Please contact your Sales representative and they will arrange this for you. If you forgot his/her name, feel free to contact our support team at or 1-855-800-8240.
Will I get my certificate upon completion?
Yes. Upon completion of the course, it will be available on your course as a Trophy Icon for you to download. If you do not see this, you will need to contact with the following details so they can email you the certificate: Class Name, Class Date, Account Rep, and Your Email.
I cannot connect to my lab. Help!
Your Lab is accessible on the bottom part of your course. You will see a button that says "LAB". Just click it to launch the lab. Please note that some classes don’t need/require a LAB. You can verify with our support team by calling them at 1-855-800-8240 or by email at You can also check with your Instructor or the Associate Instructor if your class includes one.
I don't have audio. I can't hear the instructor!
Make sure you are using a compatible headset for your laptop or computer. If you don’t have a headset, you can use the built-in speaker of your laptop. Otherwise, you can use the dial in option by calling the dial in number provided in the class joining email. You may also contact support team for the dial in numbers associated for your training at 1-855-800-8240 or contact them via email at
How can I reach student support?
Support can be reach via phone at 1855-800-8240; via email at or via chat support through the chat button on our website. Please note that support office hours will be from 8am-5pm CST Monday to Friday. Any concerns after office hours will be attended the following business day.
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